Terms & Conditions 

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you agree to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of coaching. 

 

You may be offered a 20-minute online initial consultation. The purpose of this initial consultation is for me to understand the needs of the client and no coaching will be given. An estimate of the number of sessions required to deal with your presenting issue will be given based on the information presented at that time. Estimates are only rough guidelines and are subject to change. 

 

Payment must be made in full 48 hours before the scheduled session start time. Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session and payment will confirm the appointment booking. 

 

In the case of a session having to be cancelled or re-scheduled, please provide as much notice as possible. Notification must be made by text message or phone call at least 48 hours prior to an in-person hour or online session. 

 

No refunds will be issued for cancellations within 48 hours of scheduled sessions. Session fees are for my time and professional expertise, therefore no refunds will be given for any sessions where you have attended and paid for the session. Where a discount package has been booked and paid for in advance, if you choose to discontinue your coaching process before attending all the sessions, a pro-rata refund will be issued after deduction of the full standard session fee for any sessions you have attended. 

 

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking. 

 

Payment may be made online via bank transfer or via credit/debit card. Cash and cheques will only be accepted with prior agreement. 

 

Any contact between sessions will be by telephone, email or message. 

 

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in person. 

 

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed. 

 

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. 

 

During any coaching sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, 

I will cancel the session and withhold the right to cancel any further sessions without refunding any payment already made. 

 

All contact, including sessions, telephone conversations and emails, will be conducted in confidence. All conversations and notes will remain confidential, except in the following circumstances: 

 

 

By booking an appointment, I consent that Julie Weekes of Beyond the Break Coaching Ltd may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested. I also understand that, at any time, Julie Weekes of Beyond The Break Coaching Ltd may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise. If you do not agree to the above confidentiality statement, please do not book an appointment. 

 

Under no circumstances will Julie Weekes of Beyond The Break Coaching Ltd, Accredited Break Up & Divorce Coach be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Julie Weekes of Beyond The Break Coaching Ltd. In addition, I agree to defend, indemnify, and hold Julie Weekes of Beyond The Break Coaching Ltd harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services. 

 

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions. 

 

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started coaching with me after a long period of absence. 

 

For my services, your personal data is collected, processed, used, and stored in accordance with the following privacy policy: 2539_Final Privacy Policy_12945. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please contact me periodically for any changes. Details of the data protection policy can be found in the Privacy Policy page on my website victoriadunndivorcecoach.co.uk. 

 

If you have a concern or complaint regarding your coaching, please discuss this with myself in the first instance and I will endeavour to resolve the issue. 

 

By booking an appointment, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below: I confirm that I have been advised by Julie Weekes of Beyond The Break Coaching Ltd of the scope of the coaching that she provides and give my full consent to receiving coaching sessions from Julie Weekes of Beyond The Break Coaching Ltd I understand that results may vary from person to person and the agreement by Julie Weekes of Beyond The Break Coaching Ltd to work on the issues or problems presented by me, using whatever coaching tools are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues. I understand that coaching or information provided by Julie Weekes of Beyond The Break Coaching Ltd, either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional. I have been advised that I am free to terminate any or all sessions at any time. I understand that my level of motivation is vital in the coaching process, and I agree to always participate to the best of my ability. If you do not agree to abide by the terms and conditions of the Client Agreement or agree with the above statements, please do not book an appointment.